Poor Service

I bought a television set JVC smart TV, 40 INCH) in 2022. Barely two, the remote control became dysfunction and the tv had no buttons for me to go on watching it. I went to lay the first complain. It was never attended to. I have been complaining since then, but my matter has not been resolved. Whenever I go there, there is a new manager and my case is always left unattended by previous managers. Last year, I ended up taking the whole set back to the shop as it was of not use . The blame is always on loashedding of which I fail to understand how do I fit in as a client who paid their amount in full. The issue here is between Russels and the manufacturer ,JVC, NOT ME.

So early this year I was told to bring in the proof of purchase and the affidavit, which I did. No feedback was received. Last week I went to make a follow up, now my documents are missing. What kind of a furniture shop is that one. All I need is my refund, as this shop is unreliabe and the level of incompetence is high!