POOR SERVICE

Good day<br> <br> my Name is Precious,i bought a washimg machine from Russels shop branch situated at pretoria west<br> quaaga center,on 02-06-2015 cash,and it was delivered on 06-06-2015,i was not pleased with the product as it was not inside box but wrapped in a blue transparent plastic,i called the shop and i was told not to use the product, to my surprise nothing has been done up to so far i went to the shop,the manager told me its<br> impossible to get a new product nor to get refund,the consumer act states that if im not pleased i have all<br> right to return the item,i have already taken legal steps and also tred to call russels head<br> office who promissed they will get back to me ASAP my contact number is ***<br> shop's contact :***