Poor Service

I bought a TV and washing machine last year at Russells Alex plaza and I was happy with them,

June this year the TV had two black line on the screen, I then went to the branch to report the issue and a guy Gcina assisted me.

I was told that I need to bring the to branch so that they someone to fix it,

I did that and a few days later someone came to fix it but he couldn't fix it because the TV had cocroaches inside.

I was than referred to Samsung in Rivonia when got there the guy who assessing the TV saw that there was crack at the bottom of the TV.

The guy from Samsung told he can't assist me because of the crack and also the warranty falls off aswell.

I went back to the branch and no one assisted me except for the guy named (Gcina), the branch manager just didn't know what to do or say.

The issue I have now is I am still paying for TV every month and the TV is broken.

I called the customer care to lodge my complaint several time but no one got back to me with any feedback and it's been almost two months now.

The service I getting from Russells is horrible to be honest.

Thanks.