Poor service

<p>Greetings,</p> <p>I have bought couches at Russells in Tembisa Plaza and paid for a fee of delivery.</p> <p>Now the problem comes when your guys have to deliver my stuff. On Tuesday, 6th of June. I was called by a guy from Jet Park, I think his name was William. He asked when they can deliver the couches. I advised him they can be delivered on a weekend because during the week at times they won't find anyone, He advised me that they don't deliver on weekends so it has to be during the week. I told the guy its cool, we can arrange for Thursday but the guy who has to deliver must contact me first because i will be at work so i need to request for a leave first. He asked for my details and all information was handed to him telephonically.</p> <p> </p> <p>When it to the delivery day. The guy who was supposed to deliver the couches, went to my house and he only called me when he realized that the was not one at home. He told me he is at the gate, i advised him that i am about to knock out now and that was around 11:20 am and my leave request had to start at 11:30 am. I asked if he could give me an hour i will be home around 12:00. He told me that he still has other deliveries to do in Oliven. Asked him if he is in a hurry he can go by Oliven and i can be the last one. He said to me "no that can not happen." When asked why "he said: they have already came to my house and they will just cancel out the delivery and state that the client is not available". I told him that but he didn't call me and he can't do that cause now i have requested my leave. He said i need to arrange again.</p> <p> </p> <p>I told it's fine if I can't get my stuff before end of Thursday, then i will go to the shop and have my refund back. He said I can go there but my stuff I can't get it on Thursday. When I got home, I went straight to the shop and requested for my refund. I spoke to the Manager by the name of Musa. He advised me that i need to cool down and I will have my stuff sorted out. I sat there for about 3 hours waiting for a resolution on my issue because i had decided that i no longer want the couches as long as they cant be delivered Thursday. The manager got a way working around the matter and the couches were delivered but then only to find that the couches delivered the rats were sleeping inside them and they stink rats urine.</p> <p> </p> <p>Please advise if is this how the customer has to suffer in order for him to get good quality service from you guys?</p>