poor service

<p>I purchased a bed from Joshua Door’ in Southgate July 2015 (Sleep Masters Melody )</p> <p> </p> <p>The mattress is sagging and there is a substantial dip in the middle . You can visibly see where I slept the previous night and I’m developing back ache’s.</p> <p> </p> <p>Anyway, I phoned the store to complain and they said that I had to go in to the store to process the claim.</p> <p> </p> <p>I went to the store on the 19.03.2016 and I was then told that they don’t do claims on a Sa****ay , but that they will process it.</p> <p> </p> <p>On the 31.03.2016 I called the store again cause no one got back to me, and only then did they report my claim I could see this with the date my reference number start(***6)</p> <p> </p> <p>Shelley told me it takes up to 21- 40 days for an inspector just to come out to my residence to see if my claim is valid.</p> <p> </p> <p>And if it is a valid claim that I will wait another 21 – 40 days for them to exchange it and in the meantime I’m sleeping on a bad quality bed.</p> <p> </p> <p>The manager of the store can’t remember he’s name assured me that he will follow up with the suppliers to date nothing!!</p> <p> </p> <p>I also spoke to the manager and told him that I’m willing to exchange the bed for a better quality bed and just pay the difference.</p> <p> </p> <p>I pay my account every month on time now I can understand why all the Joshua Doore stores are closing down.</p> <p> </p> <p>No one take care of the customer’s needs and all the lies for your so called help full customer service ***/ ***) what a disgrace.</p> <p> </p> <p>It’s almost 2 months and no feedback no follow up absolutely nothing !!</p> <p> </p> <p>I don’t know if they want my warranty to expire.</p> <p> </p> <p>I do not want to do this but I will be forced to take my complain to the Furniture Trade Association.</p> <p> </p> <p>You can’t pay for something that does not bring you any joy.</p> <p> </p>