POOR SERVICE

Delivery was arranged in advance for Thursday 24 March 2016. The warehouse phone just after 8:00 to confirm that the furniture will be delivered between 10:00 and 12:00 on 24 March 2016. By 16:40 the warehouse Manager Ernst could not give us detail on where our furniture is or when it will be delivered. His store assistant Maggie also did not phone back as promised to give feedback as promised. We had to sit without a lounge suite for the entire long weekend. Russell's refuse clients to collect their own furniture at the warehouse and the warehouse does not deliver as promised.