Poor service

I am utterly disgusted by service rendered by one of your consultants Matshilo Ramoloto based at your Randburg square branch

On Wednesday the 30th of August 2017 I received a call from your collections company called “JD” the company called to tell me that I did not pay Russels for this month.

As per agreement the debit order was supposed to go off on the 25.08.2017 which also appears on my bank statement, and by law you can only hand over my account if it is more than 30days when payment does not reflect.

i then called Russell’s Randburg which is the branch i had initially opened my account... I then got through to Matshilo Ramoloto who gave me the worst attitude ever, she was so rude.

She told me to send a bank statement when I argued the reason why I should do the run around when the fault is clearly on russels side, I must say I was flabbergasted by the undesirable attitude I received from her.

I work in a similar environment and therefore I believe the role of a consultant is to understand the needs of the consumer and try to their level best to assist where possible. , Such undesirable is not permitted.

I have escalated this matter to hello peter and I have utilized all most platforms just so to articulate my deepest concern about such impoverish conduct within your organisation, I trust this matter will be taken into consideration and I hope to receive feedback from one of the senior managers of the company.