poor service

i bought a kitchen unit and a room divider in randburg on the 19/12/2015 , the kitchen unit was dilivered only on the 30th december with no room divider . they claimed that they did not have stock for the room divider which i am failing to understand why is the store did not pick that up when they were processing the order .fast forward - up until this day 21/01/2016 i have not recieved the room divider, its an excuse after an excuse . on the 15/01 we recieved a call to confirm that the delivery will take place on the 18 janaury 2016, they never piched, on wensday we recieve a call again to say that their driver did not pitch for work on monday and the order will take place on 20/01/2016 they Never pitched again.and now the story is different, the driver now had a punch and they had to sleep at Emondlo on their way Ezwelisha . and now we have to way for the 22/01/2016. this is totally not fair and no one is will to take a responsibility for this pathetic customer service. what irritate me the most is that we now have to put everything on hold for all this days and wait for these people and as a reuslt they dont picth . i need answers today, if not , media