Poor response period

I went to Russels/Joshua Doore about 3 weeks ago and app**** for a new account. I left my documents and the gentleman who assisted me was helpful. After all application stuff had been captured, he assured me that I would receive a call same day telling me if my account had been approved or not. I waited.... and waited, got no response. The next week, I called them to inquire. He apologized for not getting in touch and said he would get in touch with the head office to inquire why the delays and would get back to me the next day. I waited some more. No one got back to me. I again called and was told that still head office was delaying and that I should give him until last week Friday to have a response. I waited some more and only on Friday did some lady call to tell me that my account had been denied and they were rather willing to offer me a lay-bye service.<br> <br> <br> 1. I don't mind being denied the account, They should have responded in the specified response period. Two to three weeks is too long to wait for response. I would have tried for another account at another store<br> 2. Communication is poor. They should make an effort to get in touch with the client, not the other way round