POOR QUALITY FURNITURE AND POOR SERVICE

About two months ago we bought a lounge suite from Russells Alberton. The two-seater recliners started tearing at the back. Russells sent someone to have a look. They only took the middle cushion with them and now we haven't heard anything from them. My husband must phone them the whole time to get feedback. In the meantime, the seat section and the one-seater recliner have also started coming loose. We contacted Russells again but have not received update any feedback as to the way forward