Poor poor service for a stupid settlement letter!

<p>after my bank declined the settlement letter I received from the Russells branch in Atlantis (my details was written with a pen),</p> <p>I went back to ask for a print out letter, nobody could help me not even the branch manager, all he said was that I had to get hold of the financial department (he didn't give me a number, email or nothing) he didn't even offer to contact head office and sort out this problem for me, but I was good enough the day i purchased the product.</p> <p>I emailed customer care no reply yet, I phoned and they gave me a other number, which I also contacted and then got cut off. I feel I'm wasting my time on something so stupid.</p> <p> </p> <p>I needed this letter as in yesterday, my bank is waiting and I don't understand what the problem could be.</p> <p> </p>