Poor poor service

<p>I bought a tv from russells a little over two years ago and recently had a burglary. I am paying for insurance with them yet i have done all that they asked me too and i have still heard nothing from them. I tried calling the guy who came to assess the insurance claim and just asked what is going on as i am left in the dark not knowing what exactly is happening? They took my money once again this month for a tv i dont have. I also deal with customers regularly and i know that if an investigation is going on the customer should know. Instead i am left in the dark and given a filty attitude when i enquire. I am utterly disgusted with this service as this is not how you treat customer. My money is good enough but im not getting any service. Disappointed AF</p>