Poor poor service

<p>A month ago i bought a new set lounge suite for 4499 at russells Joshua door.. Notice the the arm redt was faulty. Reported it to jannie lordaan wich was the branch manager at the time. Struggle to get service from them until nazley the manager phoned the warehouse to collect the couches.. Couches was collected at my place and not replace with any other couches they only left a paper.1week after collection they said that they don't manufacturer that tipe of lounge suite i must wait which i can not do.. Requested them for a refund.. They had a long story that they can't i just waiting because campany chabged the name to russells and that the deal was made out in russels and Joshua door again i waited requested them for a manual refund wich the also took morecthan a week and stil norhing has being done.. Ask jannie lordanan which is the regional he said that he don't have authority to do that.. I ask for what did i pay for because they have my money and i'm sitting without couches in my house.. They didn't give me alternative chairs to sit on nothing not even the warehouse manager phoned ne since the collected the couches. Nkw i'm gatvol because ivwant to buy new couchera and they dont want to give my money back</p>