Poor Online Shopping Experience and Customer Service`

I recently purchased an item from Russells online. Two days later and I still have not received any confirmation of the order via email as stated on the closing screen. Fortunately I took a picture of the order number as a reference. I called in to find out why I had not received confirmation yet, only to be met by a customer service representative who when asked how I can get the confirmation email told me that he cannot answer for the online department and proceeded to talk over me while I was asking him how do I contact the online department. Why sell things online if you don't have the proper systems in place to provide a decent customer experience? First and last time I buy anything from Russells.