Poor online service at Russells

I bought 2 couches in the 27 April at Russells, no communication, called them on the 6th May and was advised that I will be contacted till today and I made another call to be advised that it will be escalated after for how long. I regret buying from them and no messages advises me of when I will receive my furniture. I will never even refer anyone to them. I am so disappointed