Poor level of service

I was sold an LG music system that does not play DVD, after asking for one that supports DVD and Mp3. I was in contact with the sales lady upn discovering that the system bought does not satisfy my requirements.

I was then told to bring the system back to cosmo city Russell's store and was now told that they cannot help me.

I distinctively mentioned what my requirements were and they store has failed me.

I drove 40kms to be told that I cannot be assisted after it is their faults.

It appears to me that the store wanted to get rid of this LG system.

I am grossly displeased with cosmo city Russles stores