POOR CUSTOMER SERVICE!!*****

I wanted to purchase a Jodi piece lounge suite on Friday online. I needed it asap so i decided to phone the Parow store to check if they have stock. I then called them and spoke to Georga with regards to stock and she said they have stock. I asked what time will the store close she said at 6 and i said i wont make it for Friday and she said they open on a Saturday as well. I asked her if i would have to pay full price she said no its the deal of the week so it will be valid for the discount. I showed up there on Saturday morning with a bakkie ready to collect and conveniently enough shes not working. I get there and I have to wait till the manager is done with her fish and chips parcel at her desk before she could assist me. I explained the situation to her and she was less than sympathetic. The best response that ive received from her is " i am the manager and im telling you there is nothing i can do about it". I then had to leave because i rented a bakkie to collect this because i was told i can yet when i called customer care i was told i cant even collect from the store. I spoke to Pasca from customer care, what a rude and abrasive person with the response " there is nothing i can do about it" seems to be a trend. I am now without a lounge suite, with a bakkie bill for nothing and the price has now been pushed up to R3999. The managers way of consoling me is telling me it was a cheaper quality anyway. Roxanne is no manager and seriously no person to deal with. She tells me that only she can give the go ahead to hold items for a customer not Georga. Unfortunately i dont work for Russell's so i wouldn't know that. The person i spoke to who works there assured me it would be fine but now its like its my fault. I am disappointed at the level of service received.