Poor Customer Service support

I have come through to the branch in Broad Street in Durban CBD to complete my credit application. I advised that I needed to update my fingerprints at Home Affairs. I app**** for a new smart card ID and proceeded to the store. The application was not approved again my fingerprints needed to be updated. I did that last week and was issued a confirmation letter stamped by the Home Affairs. I went back again today after 7 working days but yet again no approval. The branch escalated to IT Department and they said they couldn't assist. So here I am writing a a review as even calling the customer service department no one ican assist.