Poor customer service and service delivery.

I have had the Worst experience. I recently opened an account November 2018 first experience my Bed was the first exchange called to the store after so much attitude finally a month later I got a exchange. Month after that my chest freezer faulty called the store someone came to check it and I was told I will get a replacement supplier fault. After almost two months now they finally replaced the freezer only to find it is not the original product unit has dents and unstable.I called the store even the warehouse I keep on getting a we will call you back. They never do. This is not fair. My account is up to date I have bin so patient Russell's can be sure this is my last. I will not recommend any one to go there. I am a first time buyer first big account if only someone could warn me.