Poor customer service!!!

I purchased a lounge suite from Joshua Doore in Pretoria North in June 2014. the 3 seater was broken when I received it. after much communication and frustration Joshua Doore eventually came to my house to fix the couch in Nov. But to my surprise the couch broke again. I lodged a complaint directly at the store because head office cannot do anything it has to go through the store directly. Well its been 4 weeks and they still did not come to collect it. I am very upset with Joshua Doore as a brand and their lack of customer service. I will never purchase anything from Joshua Doore again and will not refer anyone to purchase from them. I as a consumer have the right to purchase goods that are of high quality and therefore don't have to put up with goods that deteriorate within weeks of purchasing it. I am really disappointed and disgusted with the lack of care they exercise to keep the customers coming to the door.