Poor Customer Service

We purchased goods (Wall Unit, Lounge Suite and a Slumberland Bed) at Russells on credit on a 24months (2 years) contract on the 07 July 2014, a year later on the 06 July 2015 I lodge a complain that the goods are damaged, all of a sudden we heard that the goods are only guaranteed for 1 year and is new to us because this is the first time this was mentioned. We took out a comprehensive policy on the goods their policy states it clear that any goods damaged will be replaced with no hassle but they don't practise what they preach. The Store Manager in Upington is very irresponsible, with an I don't care attitude who gave her responsibilities to a sales consultant. She does not have an idea of management, No one came out to do any inspections on the damaged goods since I reported the matter at the branch. On Monday 24 August 2015 when we do a follow-up regarding the goods it was then her first dealing with our query. I was fortuned to hear her say to the people over the phone they lie no inspection was done on the goods the 12 July 2015 even herself until now because she was too busy to go out. I will not even consider buying any goods from their store any more.