Poor Customer Service

<p>I purchased a lounge set some time in January 2016. In July 2016 the spring of one of the seaters collapsed. We have since been to Russells Game City who have now changed to Bradlows and have been promised that the factory was to contact us to replace the entire set or to have it repaired. We are now waiting 3 months later with no joy whatsoever. I have received 2 calls from the staff telling me about specials that they are running but not a single call to tell me my complaint was being attended to.</p> <p> </p> <p>It seems as though they attend to you once you are out of sight, the entire conversation that you've had with them is completely forgotten.</p> <p> </p> <p>I will be sure not to ever buy any items from this branch again.</p> <p> </p>