POOR CUSTOMER SERIVES

I’m super disappointed in the services I’m receiving from Russells ,I bought a 3pcs couch set online as a Mother’s day present on the 07-05-2023 for R17 999 on the 08-05-2023 the couch price has gone down to R16 9999, I call to cancel my order they lady I spoke with said that my purchase will be cancelled and it would take up to 7days for the refund, told her I’m cancelling my purchase due to the price she doesn’t even offer me the couch at the new price of R16 999 I told myself that mean Russells as a lot of customer they don’t even practice customer services to retain me as a customer, the couches got delivered found my mom over the moon for them I receive an email that I need to confirm that I have the couches I did confirm but I ask since I requested for the cancelation what is it that will take place since the guy that delivered them they have assembled them, I’m being told that I will be charge a 15% handling fee for the couches and I needed to reject them how can I reject something that was delivered while I wasn’t at home and why I’m liable for the 15% handling fee when I communicate before delivery that I’m cancelling my purchase and now I have to break my mom heart due to your error since she love the couches, the is no customer services I’m receiving for Russells. poor poor services and I don’t believe I would ever waste my hard earn money from buying from JD GROUP. My reference number for the cancelation is ***/QL26/Russells/CANCELLED /mlungisi M Zungu