Poor customer & delivery service

Had the poorest customer service with Russels Online. I ordered a dubble bed on Saturday (29/11/2025) via their website and made the payment thinking that it will arrive on Tuesday (02/12/2025) as it was stated that delivery take 3-5 days including weekends. After the order was placed i got a confirmation message stating that the delivery will take place on 03/12/25. I was still fine with this but called on Monday to ask if its possible to update the address as I would've moved by then. The first call agent said that it could not be done on their side and that i should update it on the website and to call back after some time to check if it changed. I updated the address and called again after 2 hours. The 2nd call agent then tells me my address is still the same as when i placed the order and that it's not possible to change it once the order has been placed. Tueday evening i got an update on the order stating that it has been picked and shipped, meaning the delivery will still happen on the 3rd. On the day of delivery (03/12/25) I got a SMS stating that the delivery will take place on the 06/12/25. I called to ask about the delay but was kept waiting for 5min on the phone. I then decided to make use of the WhatsApp line where an agent told me that it does show the delivery date has been moved but there is no reason given for the change in date. He then asked if i wanted to lay a complaint which i then did and he logged it for me (Still waiting for feedback on that). I called the customer service line again after the chat to get some clarity, expressed that im sleeping on the floor since don't have a bed and the agent said she'll flag the order to highest priority and see if its possible to have it delivered by Thursday or Friday. I called three times today and every time i was put on hold for more than 5min, It's Friday evening and I'm still without a bed sleeping on the floor.