Poor communication and terrible service

I am so disappointed with Russell's considering I am a former employee of JD Group. I did a lay-buy online around June. I paid off the lay-buy on the 24th of March 2023. I was informed after paying off my lay- buy that it will be delivered between 3- 7 business working days. I have not received any form of feedback from Russell's instead I am the one calling everyday to find out the progress of delivery. I called again on the 4th of April and was told it is with the planning department as they need to source the lounge suit from one of the warehouses in South Africa. According to my knowledge when a customer lay- buys a product the item should be put away until the customer finishes paying of the lay-buy.. Please refrain from doing any lay-buys with JD Group