Poor aftersale service

I bought a tv at Russels VDBP on 10 January 2015.I connected the tv and imediatly discovered that there was a playlist featuring in the background.We reported it to the store and they contacted the supplier,the supplier advised some other settings wich was not succesfull.After numerous calls and 1 month later the LG rep contacted us and confirmed that the playlist was burned in the screen.He then advised me to contact the store again and told me that the tv needs to be replaced because it can not be fixed.i contacted the store again but was unable to speak to management,i left a message for them to phone me back wich they never did.3 days thereafter I phoned the store again and spoke to the stock clerk Samantha and she told me the tv I bought was discontinued and it can take up to 3 months to solve the problem.She told me only once the forms arrive I can come and choose a tv for the same amount I paid.I also phoned the area manager and got no response on the message I left untill this day.<br> <br> From my side I need my tv replaced with the same size and make.I can not wait 3 months for this to get sorted out.