Perthetic Service from Store & Warehouse

<p>On the 2/12/16 i purchased a Lancaster dining room set from the Russels store on broad street in Durban. Before my purchase i was at the store twice in November to view and get deivery and assembly costs and then on the 1st of December to do the exact same thing. I was assisted by a sales person by the name of Sbu. On the 2nd of December before making my purchase i once again asked sbu to give me the full amount cost of table including delivery & setup. R9019 was the full cost that he had quoted me. I proceeded to make payement. I had also asked about delivery date and times as there is no one to receive the furniture during working hours. On Sunday the 4th of December i get a call from the manager of the store Lindiwe telling me that the warehouse is trying to get hold of me but they cant get through, approx 10min later the ware house calls confirming delivery for monday the 5th of December. They were unable to confirm time but i agreed that mmonday would be fine as when the driver is on his way they will call and i can go home to receive....Monday goes by & at 1pm i decided to call the number that contacted me from the warehouse ********** . several attempts from my wife and myslef and no answer, so i called the store manager who called me on sunday. She said the the warehouse does not have a landline she will have to email them and get back to me. No response from her on monday. Tuesday morning the 6th of December i get a call from the delivery guy confirming delivery for the day. He estimated his approx time of arrival to be around 1pm. @ 12:52 he sent me an sms saying he is on his way and arrived at around 1:15pm. the set was taken up to the flat. I asked him about assembly as I know i paid for it. He opened the box that had the chairs and found only half a pack of *****s. Immediately he knoew that the *****s would not be enough as he saw the specs. Immediately i called the the Manager Lindiwe the delivery guy also spoke to her about the *****s been short. The table was not checked by myself and that was confirmed by the delivery guy who made notes on both his and my delivery sheets.She said she will get one of her guys to sort it the next day as he was not in the store. Wednesday morning i call the store and i am transferred to Cola who was going to do the assembling. He said that he will not be able to amke it on wednesday buy maybe on thursday. However he was able to make Wednesday and confirmed a time of 2pm, that was possible because i live near by. @ 2 pm no contact from cola so i go to the store at 2:15pm. With my vehicle i took cola to the flat to assemble because he had no transport to get there. When he arrives he realises that he carried the incorrect *****s. Table still not checked he places is face first on the floor. He was going to go to the store and get the *****s which he said he has in store and was going to find his way back to the flat. I made arrangements for him to be let in as i had the nanny there.I dropped him of at the store and went back to work. When i get home i relise that he never got back. On thursday he calls and says he has the *****s i must let him know when im available, this already after been inconvenienced the prev day so i tell him he needs to find his way there. He then goes on to say that i did not pay the assembly fee. He could not supply me with a name or number of an area manager or someone senior as i was getting no help from the branch manager. Tomy knowledge that fee was included in the R9019 that i had paid on the 2nd of December. However one can imagine my frustration and iIasked them to deliver the *****s to me immediately and i will get someone to assemble. Unfortunately i was only able to get someone on sunday afternoon to assemble the table and to our shock the face of the table has several small holes. 1 of the legs does not have holes for the *****s to go in. I went the store this morning at 9am & spoke to the manager she seemed shocked as if i had made the holes on the table. After spending R9019 in your store am i going to make holes in a table that i had paid for. I was told that a complaint willbe logged and i will receive an sms its 2h30min since iv been to the store and still no message from them. I need the table replaced as i am not going to sit with a damaged table if you can bot replace it refund me. I want someone senior in this organisation to contact me and acknowledge my complaint, frustration and utter disgust at the service. </p>