Paying my account via EFT

Good Day<br> My name is Dorcas Tsotetsi. I have an account at Joshua Doore and I regret having taken that account as I am being harassed by endless calls even at ungodly hours of the night by debt collectors telling me that I last paid my account in November 2015. In December I made two payments of R800.00 and JD Financial Services doesn't seem to locate those funds even though I used my customer as a reference when doing the EFT. I called your customer care and that proved to be useless as nobody seems to know what is happening as I get put on hold but I can hear the call centre agents busy chatting away in the background whilst having a frustrated customer like myself on the line. I am pensioner and cannot afford to be listening to agents chatting whilst they said they are transferring me to the banking department. This is really unprofessional and I have been a JD valued client for more than 20 years and I have to given such treatment. I am totally and utterly disgusted by Joshua Doore!!!!!