Pay back the money

When will I get a response to reference ***???<br> <br> <br> <br> Customer Compliment / Complaint<br> Thank you for taking the time to communicate with us.<br> We are passionate about service and strive to retain and delight our Customers.<br> .<br> The Reference number for your call is :***<br> Priority :High<br> Category 1 :Refund not processed<br> Please note that this is an automated response and you will be personally contacted<br> in due course.<br> Kind regards<br> Service department