1 reviews | Active since Sept 2014
Pathetic,Useless Service Received!
<p>I am utterly disgusted and beyond furious with the USELESS service received from Russells Southgate staff. We opened an account for a lounge suite and a Home Theatre system but returned the Home Theatre because it was faulty. We have been given the run around by this stupid’s who call themselves staff or management who keeps making empty promises and does not return our calls meaning we had to go back and forth to the branch running after them to cancel the Home Theatre off the account, their systems have been down for the past month and according to them they can’t do anything because of that. This is really not my problem! They have no communication whatsoever and the branch manager is worse useless Mr. Khumalo and this lady Jane. They deducted an amount for both items whilst we only have one, this stupid place needs to be closed down! No customer deserves such HORRIBLE service! Sies, I hope no one ever buys there again AND how I regret going there !!!!!!!!!</p>
Good day
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Good day
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Good day,
I would like to inform you that the refund for the above has still not been received! how in the world does any company operate like this? my word ,is this a norm for your business?Do you really find it 'okay' to to this to your clients?What astonishes me the most is this issue was escelated and still nothing? meaning the people in higher places are just as arrogant and useless!!! I mean where do you get your business sense from? Does your staff not understand that 'clients' are the source of your companies existance?.I will get to the source of this problem and if that means that your branch manager at the southgate store Vincent Khumalo will pay this out of his own pocket ,He will trust me! amateurs!
Good day,
I would like to inform you that the refund for the above has still not been received! how in the world does any company operate like this? my word ,is this a norm for your business?Do you really find it 'okay' to to this to your clients?What astonishes me the most is this issue was escelated and still nothing? meaning the people in higher places are just as arrogant and useless!!! I mean where do you get your business sense from? Does your staff not understand that 'clients' are the source of your companies existance?.I will get to the source of this problem and if that means that your branch manager at the southgate store Vincent Khumalo will pay this out of his own pocket ,He will trust me! amateurs!