Pathetic telephone skills

Russels accounts being handled by Blake and Associataes call centre with imcomptent staff. 09/11/2015, 16:53, conversation with Trisha Reddy, who confirmed we should ignore all calls and sms's as payments for account are being received on time every month. 20/10/2015, 09:41, conversation with Marvin Dlou who confirmed accounts are in order. I have an account with Russels which moved over into a debt review process and payments were being made to Russels. Upon me coming off from debt review, the account suddendly went into arrears for the full amount. I informed the call centre that i can pay the required instalment every month of R2366. Over and above this i receive 2 calls and 2 sms's every week demanding payment and treathening legal action. I ask to chat to a team leader and i am endlessly placed on hold with no joy. I call in again and chat to another agent and make mention that i just spoke to Trisha Reddy, the lady asks me to hold on and with no announcment of why i should hold on just transfers me to Trisha Reddy again. These bullying tatics and means of imtimidation is not the manner in which to conduct business. I want this brought to resolution.