PATHETIC SERVICE FROM UNPROFFESIONALS

you know i find it strange and disgusted by the service received from russells stores as the account was handed over and neither Ernest Maluleke,Andries Smit or Thokozani Miya ever responded to me since April and not to mention that unprofessional 3rd party the account was handed over to.I want a copy of contract showing that my interest rate is fixed as i have been told but nobody wants to show me this.The interest rates have dropped as per the reserve bank