Pathetic service from Russels

We purchased a leather lounge suite (cash) from Russels Midrand. <br> <br> After we received it, we noticed that any contact with the skin left stain marks. We reported and it was eventually returned to the warehouse for repairs.<br> <br> My wife has been phoning the Russels call centre on a regular base. They have NEVER returned a phone call. It has now been close to two months that we have been without a lounge set. I have personally started contacting every possible person at Russels in an attempt to get my lounge set back. NO ONE has phoned me back.<br> <br> I am disgusted with this service. From what I have noted on Hellopeter this is a general problem.