Pathetic service from Russell's

Purchased a washing machine in Stanger (KZN) and it was delivered to my house in Johannesburg. Some time late June or early July this year the washing started to leak water from underneat. Since I am in Johannesburg I asked my family member who resides in Stanger to go to Russell's and inform them that the washing machine is leaking. My family member spoke to Nonhlanhla at at the Stanger store who mentioned that someone will call us which never happened.My family member went back to the store fews days later to enquire and they said no we must wait someone will call us but again no called. For the third time my family member went to the store and spoke to Nonhlanhla for the third time who said they did log a call but there is no electricity so she cannot open the computer to show that there was a call logged. I ended up calling the JD Group on the 07 August 2019 and explained my story to him. He said someone will call me within three days and I will now deal will Russell's in Alberton since it is closer to my home. On the 16 August 2019 a technician called me and he asked where I stay and he then said he does not work in my area and Thandi from the Alberton store allocated him but I should call the store and speak to Thandi. I called the store in Alberton and asked for Thandi who was very rude and unprofessional and then mentioned to me that she will call me back she just wants to check my details on the computer but she never called back.