PATHETIC SERVICE FROM JDG

Dear: The head of credit of JDG financial Services

I write as a fraustrated/unsatisfied customer of JDG group.In 2017 I have app**** for credit with your company.I successfully qualified for R22 000.00.

I purchased items at your Russells Store in Amamzintoti in which i aggreed to the installment of R1300pm.

At the end of that year I went onto Unpaid Maternity Leave.I called the call centre to advise them to put my account on a freezemode unil 4 months is over & i am back at work.The consultant was exxtremely rude and refused to show sypathy to my situation.Instead she advised that my items will be reposessed.

I then went into a store to make arrangements on the account.Again the consultant advised that i will need to call head office.I called head office from the store to make arrangements.The consultant then aggreed to accept payment of R300pm on the account. My UIF income was extremely low as i had another child to support at the time.However due to threats of repossession,i have aggreed to pay the R300.00.

When i returned back to to work,i have received calls from the JDG call centre only to advise me that my account is in extremely high arrears.I advised them that i can only afford the installment now as i have returned to work after 4 months.They refused to accept that and advised me that my account will reflect negatively on my ITC profile! Since then i have been making regular payments to my account however my account is still negative in arrears on my ITC profile!

I understand that its “systematic” in terms of accounts,however its absolutely wrong for you guys to list me as a slow and negative payer!!!!!!

I have sent numerous requests to update my profile on ITC but i have had no joy!

I have contacted your call centre this morning and spoke to a consultant by the name of Bongani, even he didnot accept my request!My credit request for HI FI Corp was also rejected due to my “outstanding ammount” in russells! I am extremely disappointed with your companies behaviour and services!!!!

My account should now be updated in good standing.Your services are pathetic and your consultants are extremely rude!!!!!

Regards Bhaveka Chetty