Pathetic service by Russells

I wish I had read the reviews here before placing an online order with Russells. What a disappointing experience! I ordered a dining room suite on the 30th of December, and they confirmed delivery for the 2nd of January. At 8:46 am on the scheduled day, a courier called to confirm if I was home, to which I rep**** that I was. However, no delivery was made that day.

The following day, I contacted customer care to inquire about the delay, and they assured me they would escalate the matter. Two hours later, another courier called to say he was delivering one chair. I was utterly shocked because I was expecting a complete 7-piece dining room suite. The courier explained that the warehouse had only given him a single chair to deliver.

I have since cancelled the order and requested a refund. I am hopeful that I will receive it before the end of 2025, but honestly, I have my doubts.

This is a warning to everyone: please DO NOT, I repeat, DO NOT buy anything from Russells. You’re better off crafting your own grass mat and sitting on it in peace.