Pathetic Service

<p>We have recently opened an account with Russells Northgate in August but not happy at all with the service given, it started with the delivery of the goods where we had to wait 2 weeks for the delivery to be made, some of the things we had to collect them in person, the only thing that was delivered to us once a tv stand, regarding the payments we advised that they do a debit order on the 27th of each month until the debt has been paid in full, we then went to the store on the 31st August 2016 to enquire about the debit order but they advised that the first instalment will only be going off in September, 30 September 2016 we went to the store to enquire AGAIN about the debit order seeing that it’s 3 days later for the debit and nothing has come off let alone a notification to confirm the debit order was done successfully, but to our SURPRISE we were told that with our application’s debit order details were not entered onto our profile, so we ask the manager how possible is that, as we were told that application and documentation were compiled successfully, so now yesterday we were told to make a payment by hand we told the manager that we will not be able to as we have reached our daily limit, but then again he mentioned that even if we were to pay it will only reflect after 3 days LIKE REALLY, ALSO that ARREARS will be charged, my question is how can we pay for arrears whereby you they advised that everything was in order, I had to give him my banking details AGAIN of which he wrote them on a piece of paper not even capture them on the system, we were told to make the payment today 01 October 2016 but unfortunately we will not be able to do so as we are at work and our shifts starts at 06:00 - 15:00(today and tomorrow) and the store actually closes at 15:00, so in short we are not willing to pay for the arrears as this is not our fault that there was a delay with the debit order, should this matter be taken to court so be it as we are not willing to be liable for the store’s incompetency, we have been having problems from day one and still today I urge JD to look further into this matter, WE ARE NOT WILLING TO PAY THE ARREARS BUT ONLY SETTLE OUR INSTALMENT, the arrears should be taken against the *********** staff at Russells Northgate</p>