Pathetic service

Not very impressed with the customer service at Russells. I went to purchase a lounge suite at the store in Boksburg North over the weekend. I saw it online a while ago and went to confirm if it was still on special. The store assistant named Lauren confirmed that it was still on special but they only had stock of it at their warehouse. My husband and I then left the store to go draw the money to pay for it. When we returned an hour later the assistant changed the story and told us that the couches were no longer on special. The normal price is R7999 and the special price was R4999. We were charged R5999 for it. The store manager was even adamant that we pay the R5999 for it even though her assistant gave us the wrong information. Why confirm a price if you are not sure? Why not double check while we were there! We were in the store for at least 20mins, she had more than enough time. What ridiculous customer service! Would not expect it from a well known company that has been around for so long. Will not be purchasing from Russells in future. The store manager is also very rude and so unhelpful. We should have paid the special price as that was what her assistant confirmed!