Pathetic Service

Russell's no doubt has the worst customer care service ever. Barely a week after I purchased my lounge suite, I noticed that there was a distinctive worn out pull on the fabric and the inner seams were not even sewn properly , leaving the edges raw. Countless phone calls later (Ticket number RU-GO-***) , and an email to HEAD OFFICE (Customer Resolution Centre #151338 ) and still no resolution, not even a courtesy call. It is now almost three months later and whilst my account is being religiously debited, the sorry excuse for a lounge set that you have delivered to me is steadily deteriorating in condition. I refuse to pay for something this inferior in quality so either refund me in full or replace the goods. If this is not attended to immediately I will be putting a stop order on my payments effective immediately and I will be contacting Consumer Watch.<br> <br> Regards<br> H.Ismail