1 reviews | Active since Jul 2016
PATHETIC FURNITURE SHOP DO NOT BUY FROM THEM
<p>I logged a complaint on HelloPeter a few months back regarding Russels Furniture store with regard to the substandard furniture they sell. Lo and behold to date no one has deemed it necessary to even contact me. I am way past fed up at this stage. Next stop is to officially lodge a complaint with their head office and wait for a response before lodging a complaint with the Ombudsman. Word of advise to all: CONSUMERS PLEASE DO NOT BUY ANYTHING FROM RUSSELS BESIDES THE FACT THAT THEIR FURNITURE BREAKS OR FALLS APART VERY QUICKLY... THEIR AFTERCARE SERVICE IS PATHETIC EVEN IF YOU TRY TO PUT A CLAIM FOR A ****** ITEM UNDER THEIR INSURANCE</p>
Finally I actually spoke to someone YAY. I must say even after being ignored for so long its actually amazing that I got a response so quickly. I love HelloPeter. To cut a long story short. I spoke to the Branch Manager, Mr Omar at the Athlone store. Hopefully my matter will be resolved on Monday. Russels should really give him a major increase or promotion. He was absolutely amazing. Russels should seriously promote the man. He got more done for me in one phone call than what it took for Russels Head Office to actually sort out for me.
Finally I actually spoke to someone YAY. I must say even after being ignored for so long its actually amazing that I got a response so quickly. I love HelloPeter. To cut a long story short. I spoke to the Branch Manager, Mr Omar at the Athlone store. Hopefully my matter will be resolved on Monday. Russels should really give him a major increase or promotion. He was absolutely amazing. Russels should seriously promote the man. He got more done for me in one phone call than what it took for Russels Head Office to actually sort out for me.