Pathetic customer services( I regret why I took my hard earned money to buy my mom such)

I'm very disappointed I recently brought Adrian suit at your Moruleng mall store(Moruleng village) I noticed when I got home that they Do not fit my space the way I want them to and the leather they told my mom about is not even near to authentic nor deserve the price tag R22.000. I went back to the store to ask for a refund as the 7 days is not over so they can come fetch them however the response I got wasn't really pleasing because the regional manager refused to refund me mainly because it's a cash sale... I got the delivery on the 9th of Jan 2020 and today 17th of January 2020 they say I can not get a refund because of 7 working days policy. Belinda is the worst to deal with very unfit to be regional manager. She does not know or have customer service. If I would have to tell mass market to avoid this store or brand I will go all out mainly for the Pathetic customer service received..

Our elderly parents are always taken for ride off either because they do not know their customer rights or act protecting them. A manager at the branch cannot authorize anything that is as useless as having a computer without internet.... Monday I will be at the same store chanting for my refund and believe if refund is not made I will take items of value on display...