Pathetic Customer Services and poor beds

I bought a bed from russels athlone and have the bed a year now. 9 months down the line the bed tore on both sides, my husband went to the store showed them the pictures and a complaint was logged. A call was received to advise us that the stitching only has a warranty of 4 months( this was never brought to our attention at point of sale) nor does that state in the contract. I then phoned the store and asked for there headoffice number as I wanted to speak to someone who could actually resolve my query and they refused to give the number and handed the phone to a manager, I explained my story to him and he gave the phone to a consultant to log another complaint, a month later on the 17 feb, the point of sale consultant phones to ask what happened and I advised him I am still waiting on a response and he said he checked the system and the complaint was closed cause they could not get hold of me. I said that's ******** cause i received no calls and I do not anwser private numbers, consultant replies that's mos probably why. A third complaint has now been logged, my bed is still torn and he told me because the bed is under warranty I would pay to have it fixed. Pathetic products.