passing the buck and rotten service

I bougth a bed cash in August 2014 at joshua doore, upon delivery i discovered that the base hab been damaged and that a wire was sticking out the mattras. I reported the matter and was promised that another bed would be delivered the next day. I still havent received a new bed after taking the damaged bed back to the store. The manager Diffie was so rude to me, telling me I can just do what i want now. I just want my R 4000 rand back now, i dont want anything to do with joshua doore ever. Even after trying to get help from the area manager, still nothing happened. Im just fed up being treated this way. Wonder how they treat their customers if they are treating me a cash customer like this. I dont want to hear anymore excuses, i want my money back.