parhetic service

i bought a lounge suite at bethal branch which had some problems in it so registerd a complaint,it took nearly 4 weeks to get a reply,you can call customer care it is always same answer..we wil escalate...nothing happens,try to speak to management they are either bussy or you can not be put through.i found there head quaters nr and got told i can not speak to a manager or senior person there i must call complaints department...problem is bad service from that department so whom to you go to.eventualy inspector came to look at problem at 19H00 at night and said thy will repair...a new lounge suite ,no way.i refussed so 2nd suite was brought more than 2 weeks later,while un boxing there was marks and ****age on it already,so i did not accept delivery.3rd lounge suite came another week later at 21H00 at night and also has problem on it.i showed driver which did not report it.i went to ruusels bethal and reported it again.up to now no feedback,email,call nothing.if russels reads this please assist in refund as i paid 22 thousand for it and still have no joy