PAID UP LETTER / STATEMENT

I settled my account and I have since been battling to get a paid up letter or even a statement. I am getting very frustrated as your call centre is of no assistance at all. The branch says I should call the call centre, the call centre says I should call customer services and customer services said I should wait 48hrs for it to be emailed to me. I waited 48hrs and nothing happened so I called back and they advised me to wait another 48hrs as it was not done right first time around...Guess what....it is now almost 3 weeks and I still have not received it....can you please ensure that it gets emailed to me today.