Paid in Full, Still No Fridge!!!Unacceptable Delay from Russell’s

I put a fridge on lay-by at Russell’s months ago and paid it off in full over a month ago. Since then, I’ve been waiting for my fridge but every time I follow up, I’m told it’s out of stock.

This is completely unacceptable. I’ve paid for the fridge, and I want the exact model I chose not a different one they keep suggesting. I didn’t pay off a lay-by just to be forced into taking something else.

Despite my patience and regular follow-ups, there’s been no resolution and no timeline.

This is poor service, and I feel like I’ve been treated unfairly as a customer who has already completed payment. I want the fridge I paid for, or I want a proper solution not a brush-off.