Over a Month Without My Bed – Poor Service from Russell’s

It’s been over a month since I returned a faulty bed to Russell’s and requested an upgrade, which I paid extra for. The same incorrect bed was delivered twice, despite my clear refusal and their assurance it was a mistake.

I still haven’t received the correct bed, and no one has followed up with me. I’ve been left without the product I paid for, and this level of service is completely unacceptable.