Online order

I made on online order on the 31st of May and it was supposed to be delivered on the 7th of June 2022. I received a call from a courier saying that he is not getting paid to deliver at my address so I should call Russell’s to confirm address and I did. Still my bed was not delivered, they said they’ll deliver on the 14th of June. Still I received a call from the same courier that called me on the 7th of June. I have been emailing and complaining but not getting any update. On the 19th of June I received an emailing stating that they waiting on stock but when I track it, order is with the courier. It doesn’t make sense at all. I’m so panicking and this is frustrating me. I highly do not recommend Russell’s online shopping. They are so unprofessional and disorganised. I hope they see this.