NOT paying for an product that I ended up CANCELING

I have opened an account at russels to purchase a phone. They were nice and helpfull, and for someone who doesn't have any accounts though this wouldn't give me any problems. I have paid my deposit and was said that the product will be here in two days well two days became 9 days. On the 27th of March i told the sales lady I think I'm going to cancel seeing that it's urgent that I need a phone. She told me to think about it or I can take something else on account. I end up not taking anything and could see they were not happy. I have signed the cancelation forms just to get numerous calls and sms from their head office that I need to pay my account. The one lady on the call said that my account is still active, I went to enquire at the store and the sales lady told me that the manager did not processed the documents yet but I need to bring a bank statement. I went and give her the bank statement and she told me my documents were by her desk and there is a bank statement with. Today I went there again and it's the forth week struggling to get my money back and see that the cancelation is done, the manager sat by the front window and said that the sales lady is off today i have to comeback tomorrow, she did not even offer to help me seeing that the cancelations goes through her, and telling me she does not have the paperwork. I just want my money back and my account cancled is that to much.

#CANCELATION #REIMBURSE