JZ
Jolandi Z

1 reviews | Active since Apr 2015

27 Apr 2015, 12:48

Not Happy with the Repairs to our couches!!!

This is an update on our previous complaint Ref No *** where we reported defects to our couches over 2 months ago after only owning them for 8 months. Well, we finally received our couches back on Thurs, 23 April 2015 only to discover that the tears/cracks we reported has been stitched to hold the material together. When I spoke to Warehouse 3 weeks ago they promised that the couches will be fully upholstered. Of course my fiancee was so disappointed in the repair work that he sent it right back - Please Joshua Doore, we as customers' pay a lot of money to buy a quality product that will keep us for years - the couch set was advertised as Genuine Leather and should not crack in 8 months. We are now so disappointed in our buy that if we don't receive our couches back fully upholstered to our standards with a guarantee that it will last us at least 5 years - we would rather want our money back to go to another Supplier. We will also seriously consider buying anything from Joshua Doore again so please do not bother sending me adverti*****ts/specials via sms anymore. Our 1 year warranty will expire on 26 May 2015 so we will appreciate if the matter can be resolved before then.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply28 Apr 2015, 10:58
Official
Hello Jolandi Van Zyl,

Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Your reference number is ***.


Thanks and kind regards,
Customer Resolution Center